We at URBANKALI work hard to provide our customers with the latest fashion at impeccable quality and amazing prices.
Exchange will be allowed for no other reason besides damage. In case the product is damaged (signs or tear/stain etc) after confirming with the customer and physical inspection ( within 2 days of receiving the product) Our Company will be liable for it.
In case there is an issue in size then the product can be altered.
To exchange a product, you can email us at
firstname.lastname@example.org or whatsapp on +91 90290 00111
The Exchange process – Online Exchange—You can exchange an item online at URBANKALI by following the below steps.
Need to exchange – Few points to remember
- Exchange request need to be within 7-10 days of the delivery of product.
- Please send detailed mails/whatsapp with photos if needed for easy processing of exchange.
- All returned items must be unused and unwashed for hygiene reasons, and returned with original packaging and tags in place. Items without tags will not be accepted.
- The cost of Shipping in case of exchange will be paid by the customer.
- In case you receive a damaged/defective, the company should be notified within 24 hours of receipt. We might request you to share snap shot at email@example.com or whatsapp on +91 90290 00111
- The products should be dispatched within 48 hours after the return request is raised.
- Any item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense.
- Please make sure that the items for exchange are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.